Help center2021-11-30T05:27:53+00:00

Welcome to the Knudge Help Center

Learn the basics and best practices for getting up and running with Knudge.  If you’re just getting started and you’d like some help getting set up, we’re happy to meet with you to share a quick demo and help you get set up. If you’re up and running and looking for some tips and tricks or interested in learning some best practices, please feel free to join our office hours hosted every Tuesday and Thursday at 12:00PM ET.

Associate nudges assigned internally (or to other professionals) with clients or households

For a long time, we’ve been able to assign nudges to our teammates, to ourselves, or to other professionals that we work alongside to service our clients. Now, if you assign action items internally or to these other professionals, you’ll also be able to associate those nudges with the client or a household and, optionally, give them insight into those having been assigned. In this video I’ll show you how it works.

By |February 1st, 2022|Categories: Nudges, Product Help|

Knudge referral program

Recommend Knudge to advisors or other service oriented professionals that you think may need help managing their clients’ action items.

First create a contact in Knudge for the individual you’d like to invite so we can track the referral. You can invite them off platform with a personal email or phone call or send them a nudge, the important thing is thet they’re already entered as a contact at your organization prior to signing up.

They can sign up for a paid plan right away or start with the Baker’s Dozen free tier to try Knudge out at their organization. Either way, when they upgrade to a paid subscription, we’ll credit $100 to your account and $100 to theirs.

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By |December 14th, 2021|Categories: Contacts, Product Help|

Contacts overview: Create contacts, import via csv, group into households and more

In this 3 minute video we’ll show you how easy it is to create contacts in Knudge, how to import contacts via a .csv file, and how to group your contacts into households if you engage with your clients at the household level.

We’ll also explain how your contacts start out in an “email only” status.  This means your clients would receive communications from Knudge via email if you were to create nudges for them, but they have not yet been invited to register for Knudge. We start contacts out in “email only” for two reasons. First, we want you to decide which clients are invited to register. You know if a client has a special aversion to technology or to logging in […]

By |December 7th, 2021|Categories: Contacts, Product Help|

Nudges overview: Create nudges and learn how reminders get scheduled

In this video we’ll walk through what goes into a nudge, talk about the two different types of nudges and talk about the controls you have over when nudges are posted and when reminders can be sent.

Parts of a nudge

To: Nudges can be assigned to individual clients, households (groups of clients), other professionals, teammates or to yourself.. When a nudge is sent to a household, all members of that household will see the nudge on their action list, receive notifications, and be able to message or take action on the nudge.

From: This will default to you (the current logged in user) but you can also create nudges on behalf of a colleague. If they’re a registered team member, you can type their name here to send the nudge from them instead.

Category: Knudge is prefilled with eleven […]

By |December 6th, 2021|Categories: Nudges, Product Help|

Use and manage templates and categories

Knudge comes with a library of templates that can be used as is or cloned and modified to meet your particular needs. Think of these as inspirational starting points for things that you may want to remind your clients to take action on throughout the year.Create your own custom templates or take any nudge you previously authored and turn it into a template.

First, click on Templates. You will see the pre-loaded Knudge templates in your library. If your organization’s members already created templates you’ll also see them here. You may also search by […]

By |December 1st, 2021|Categories: Nudges, Product Help|

How to schedule nudges

To schedule a nudge go to the post date. Select the post date for when you want a nudge to begin. Then go to reminder scheduling, and click on “send notification on post date”. This will schedule a nudge to be sent out on a specific date.

By |December 1st, 2021|Categories: Nudges, Product Help|
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